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NANYUKI WATER AND SEWERAGE COMPANY

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Disconnection and Reconnection Processes



Step 1

A bill is sent (Water Consuption + arrears). The bill includes the payment due date and it is sent via an SMS from NAWASCO

Step 2

Once a customer settles the arrears and a reconnection fee of Ksh. 500, the customer then forwards a request to reconnect

Step 3

> The reconnection request is documented and reconnection team notified

Step 4

Finally, the account is reconnected on ground