NAWASCO has a specific monthly billing cycle, meaning a customer will get a water bill once every month

Each meter is read once every calendar month according to schedule for a specific area, after which a bill is sent to the customer via SMS

The customer is required to pay within 14days. Failure to pay before the due date attracts a Disconnection fee of Kshs. 500

The Contents of the water bill are:

Water account number you should quote while paying

Units Consumed

Amount billed for the month and Arrears if any

Total amount to be paid and the due date

Sewer Charges are 75% of the volume of water consumed and is charged per the tariff (Domestic, Commercial, Schools and Water Kiosk)

One (1) Water unit is equivalent to 1,000 litres of water of 50 Mitungi's of 20litres

You can enquire your account balance through USSD *483*08#. Ensure the phone number that you use for USSD is the one registered with NAWASCO Database

You Can call our toll free number (0800 721 101) to enquire your account balance. You will need to provide your account number, phone number, Meter Serial number or ID number